Refund Policy

1. What this policy covers

This policy applies to purchases of HealthMe Recips, a digital cookbook sold by Wd Negocios Digitais Ltda (CNPJ 51.668.753/0001-00) through the CartPanda checkout. It is part of our Terms & Policies.

HealthMe Recips is delivered electronically by email. Nothing is printed and nothing is shipped, so there is no product to send back and no return shipping to arrange.

2. The refund window

You may request a refund at any time within 30 calendar days of the purchase date shown on your receipt. A request sent on day 30 is accepted; requests received after that period fall outside this policy, although we will still read them and reply.

Nothing in this policy limits any statutory right you may have under the consumer law of your own country. Where local law gives you a longer or stronger right — for example the seven-day right of withdrawal under Article 49 of the Brazilian Consumer Protection Code (CDC), or a statutory cancellation right in the EU or the UK — that right applies in addition to this policy, and the more favourable of the two prevails.

3. How to request a refund

1. Send an email to support@healthmeai.com.
2. Write "Refund request" in the subject line.
3. Send it from the email address you used at checkout, or tell us what that address was.
4. Include the full name on the order and, if you still have it, the order or transaction number from your CartPanda receipt.

You do not have to explain why. If you are willing to tell us what went wrong, we read every reply and it genuinely shapes the next edition — but it is optional and it never affects whether the refund is granted.

4. How long it takes

The last step is outside our control. Once the payment processor confirms the refund has been sent, any further delay is on the side of your bank or card issuer, and they are the ones who can tell you exactly when it will post.

5. What you get back

We refund the full amount you paid for HealthMe Recips — $29.90 USD, or whatever amount your receipt shows if you bought at a different advertised price.

Two things we cannot control:

• Currency conversion. If your card is not denominated in US dollars, your bank converted the original charge at its own rate and will convert the refund at the rate on the day it is processed. The amount in your local currency may therefore differ slightly from the original charge, in either direction.
• Bank fees. Any international transaction fee your bank charged is levied by your bank, not by us, and we cannot refund it. Ask your bank whether they reverse it.

6. What happens to your access

When a refund is issued, the licence granted in our Terms & Policies ends. Your access link is deactivated and you are asked to delete any copies of the PDF edition you downloaded or printed. Continuing to use, copy or share the cookbook after a refund is a breach of the licence.

7. Situations we handle differently

• You never received the cookbook. That is a delivery problem, not a refund case. Email us and we will resend the access link immediately — usually within hours. If we cannot deliver it to you at all, you get a full refund regardless of how long it has been.
• Duplicate charge. If you were charged twice for the same order, tell us and we refund the duplicate in full, at any time, outside the 30-day window.
• You did not authorise the purchase. Contact us straight away. We will investigate with the payment processor and refund an unauthorised transaction in full.
• Repeated purchases and refunds. We may decline a refund where the same customer has repeatedly bought and refunded the same product, or where there is evidence the product was redistributed. This is a fraud measure, not a way of avoiding legitimate refunds, and we will explain our reasoning if we ever invoke it.

8. Please email us before opening a dispute

If you open a chargeback with your bank, the payment is frozen while the dispute runs, which typically takes 30 to 90 days — far slower than simply asking us. A direct refund request is almost always the quicker route to your money.

If you have already opened a dispute, tell us and we will provide whatever documentation your bank needs.

9. Contact

Wd Negocios Digitais Ltda
CNPJ 51.668.753/0001-00
Rua C, 450 — Santana do Paraíso/MG, CEP 35.179-000 — Brazil
Email: support@healthmeai.com
Phone: +1 (979) 347-1952
Business hours: Monday to Friday, 9:00–18:00 Brasília time (UTC−3)

---

See also our Terms & Policies, our Privacy Policy, and the Contact page.